Frequently Asked Questions

Everything you need to know about your music collection and orders.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy for vinyl and CDs?

We accept returns for most items within 30 days of delivery, provided they are in their original, unopened packaging. Damaged or defective media can be exchanged for the same title.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.

An item I want is out of stock. When will it be available?

Restock dates vary by artist and production schedules. We recommend signing up for the 'Back in Stock' notification on the specific product page to be alerted via email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital payment options depending on your shipping region.

Can I cancel or modify my order after it has been placed?

Because we aim to process orders quickly, we can only accommodate cancellations or changes within a very short window. Please contact our support team immediately for assistance.